Shipping and Returns
Shipping Policy for Leather Jackets
At Jacket Authority, we understand that your leather jacket is an investment, and we are committed to delivering it to you as quickly and safely as possible. Below is our shipping process, designed to ensure your satisfaction from the moment you place your order to when your leather jacket arrives at your doorstep.
Processing Time
- All leather jacket orders are processed within 2-4 business days. For custom leather jackets, processing and production may take longer, typically between 4-6 weeks, depending on the complexity of the design and customization.
- Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping Methods and Delivery Times
- Standard Shipping: Typically delivered within 5-10 business days for domestic orders.
- Express Shipping: Available for faster delivery, with packages arriving in 3-5 business days.
- Custom Orders: Please allow additional time (up to 6-8 weeks total) for custom leather jacket orders to accommodate design, production, and shipping.
Shipping Costs
- Shipping fees are calculated at checkout based on your shipping method and location.
International Shipping
- We proudly ship our leather jackets internationally. Delivery times vary based on the destination country, typically ranging from 10-20 business days for standard international shipping.
- Please be aware that international orders may incur customs duties and taxes, which are the customer’s responsibility. We recommend checking with your local customs office for any potential fees.
Order Tracking
- Once your leather jacket is shipped, you will receive a confirmation email with tracking information. You can track the progress of your shipment using the provided tracking number.
Shipping Delays
- Occasionally, factors such as weather, customs processing, or carrier delays may impact delivery times. In such cases, we will notify you promptly and provide updates on your order.
Returns & Exchanges for Leather Jackets
We want you to be completely satisfied with your Jacket Authority leather jacket. If, for any reason, you are not happy with your purchase, we offer a simple and transparent returns and exchange process.
Eligibility for Returns
- You can return your leather jacket within 30 days of receiving your order.
- The jacket must be in new, unworn, and unused condition, with all original tags attached and in the original packaging.
- Custom leather jackets (including personalized designs and measurements) are non-refundable, unless the jacket arrives defective or damaged.
Return Process
- To initiate a return, contact our customer service team at sales@jacketauthority.com with your order number and reason for the return.
- Once approved, we will provide you with return shipping instructions and the address for returns.
- Customers are responsible for return shipping costs unless the jacket is defective or incorrect.
Refunds
- After receiving and inspecting your returned leather jacket, we will process your refund within 7-10 business days.
- Refunds will be issued to your original payment method. Shipping fees are non-refundable, except in cases of defective or incorrect items.
Non-Returnable Items
- Custom or personalized leather jackets.
- Gift cards.
- Final sale or clearance items.
Defective or Damaged Items
- If your leather jacket arrives damaged or defective, please contact us immediately at sales@jacketauthority.com. We will arrange for a replacement or offer a full refund, including shipping fees.
How to Care for Your Leather Jacket
- For returns to be approved, jackets should not be washed or altered in any way. We recommend professional cleaning services for your Jacket Authority leather jacket to maintain its quality and longevity.
Contact Us
If you have any questions regarding shipping, returns, or exchanges, please reach out to us at sales@jacketauthority.com or call +1 (713) 714-8890. We are here to assist you with any inquiries related to your Jacket Authority leather jacket.